Returns & Exchanges
At NAOKO-STORE.com, we want you to love your fashion finds, which is why we offer a 14-day hassle-free return window from the date of delivery. All items must be returned in their original condition with tags attached to be eligible for a full refund.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include the printed return form inside the parcel.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing